Zywave Website Privacy Statement

Last reviewed and updated June 3, 2019

Zywave is committed to controlling the collection, use and disclosure of your personal information and protecting your privacy online. This Privacy Statement describes how Zywave may or will collect and handle your non-personal and personal information in connection with your activities with Zywave, including those related to Internet services controlled by Zywave, including websites and FTP servers. You should read this Privacy Statement before using this website and before engaging Zywave for products or services.

Collection and Use of Personal Information

Zywave collects two types of information about our users: Non-Personal Information and Personal Information.

Non-personal information is the anonymous information that is automatically collected when you use any of Zywave’s Internet services. Non-personal information includes, but is not limited to: IP (Internet Protocol) address; server IP address; server port; domain used to access a Zywave Internet service; referring domain or website; type and version of operating system and web browser; search query (keywords entered into a search engine); the date and time the access occurred; which resources were accessed. Non-personal information is only used in aggregate form in order to track and improve the efficiency of Zywave’s Internet services.

Personal information means any information about an identifiable individual, and may include, but is not limited to: (i) your name, address, phone number, fax number, or email address; and (ii) credit and/or billing information. Personal information is collected by Zywave when you voluntarily give it to Zywave. We may also receive personal information from our business partners and other third parties, provided that such parties confirm to us that you have consented to the disclosure to Zywave of your personal information.

Zywave collects and uses personal information to provide you with the products and/or services you have requested from us and to contact you in order to provide you with product-related information, including: news; training and support; customized services; product documentation; promotional materials. You may at any time withdraw your consent to any further collection, use or disclosure of personal information by giving us reasonable notice.

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. The use of cookies is an industry standard to provide useful features to our customers. Zywave’s cookies do not contain any personally identifying information, but they do enable Zywave to provide features such as administrative guides and e-client. Your web browser may or may not be set to notify you when you are about to accept a cookie. If you refuse to accept a cookie while on Zywave’s websites, you will not be able to access portions of the site.

Disclosure of Personal Information

To enable Zywave to efficiently provide the products and services you have requested, Zywave may share your personal information with third parties who are acting on Zywave’s behalf as agents, suppliers or service providers. Such third parties are only provided with such information as is necessary for the purpose stipulated by Zywave and are subject to strict terms of confidentiality. Zywave will not otherwise disclose your personal information to any person or any organization, and Zywave will never sell your personal information to anyone. If you have questions or concerns about the disclosure of your personal information, or if you believe your information has been improperly disclosed by Zywave, contact our Privacy Officer at the address contained at the end of this Privacy Statement.

Maintenance and Accuracy of Information

Zywave will try to ensure that information about you is accurate, complete and up-to date. Zywave will document and archive your information for as long as we have an ongoing business relationship with you and will use the information collected about you only for the purpose for which it was collected. At the time that our business relationship is terminated, we will maintain copies of all information collected as required by applicable law. At the end of the retention period, your information will be destroyed or your personal information will be deleted and the sum of the information (which would now be anonymous) will be added to a permanent archive of business statistical information for our use.

Zywave is dedicated to keeping its records up to date. As long as we have a business relationship, we will periodically verify that our records are accurate with you. When you engage us for services, we will request that you provide us with authorization to contact you periodically in this regard. If at any time you feel that our records are inaccurate, or that your information has been used for a purpose other than that intended, please contact our Privacy Officer at the address contained at the end of this policy.


Zywave is committed to the security of your personal information and Zywave has policies and procedures in place to protect the privacy of your personal information. Personal information shall be protected in a manner commensurate with its sensitivity and reasonable steps will be taken to prevent it from being stolen, lost, accessed, copied, used or modified without permission.


When you download, view or send to Zywave documents of a confidential nature, we offer the use of a secure server. The secure server software (SSL) encrypts any information that is sent to you and protects against unauthorized access.

Access to Information

Customers in certain jurisdictions may have the right to access the information that we collect about them. Customers may request at any time that they be given access to view the information, and recommend to us any corrections that should be made. After receiving a request, and subject to any applicable laws preventing Zywave from providing access, we will contact the requesting customer within a reasonable amount of time to arrange a date and method for providing the access that has been requested.

If you believe that there is an error in the information we have on file about you, you can request, in writing, that our Privacy Officer review and correct the information as necessary. When you file your submission you should include a copy of the updated, correct information. The Privacy Officer will verify the authenticity of the submitted documents, as well as their validity for our purposes prior to updating our records.

Zywave’s Privacy Statement is not intended to create any contractual or other legal rights in or on behalf of any party. Zywave reserves the right to change this Privacy Statement at any time by posting revisions on its websites.

If you have questions or concerns about the security of your personal information, or if you believe your information has been improperly released, contact our Privacy Officer at the email address or the mailing address contained at the end of this Privacy Statement.

Contact Information

You may contact Zywave as follows:

10100 W. Innovation Drive
Suite 300
Milwaukee, WI 53226

[email protected]