Building your brokerage’s brand, one touch at a time

Monday, August 11, 2014
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When it comes to building your brokerage’s brand value, slow and steady wins the race. The following easy-to-execute tips are designed to help you build a brand that stays in the mind of your prospects to grow your bottom line.

Impressions count

Every piece of communication you send to a prospect or client creates an impression. That impression, if reinforced consistently over time, builds a certain image in the mind of your clients and prospects. If you are continuously communicating with integrated messaging, you are building a brand.

With sales cycles getting longer, it takes a communication sustained over a number of months to nurture a prospect into a client. Each contact is meaningful only if it delivers value such as a white paper offer, legislative information, or risk management resources, etc.

To build a brand that stays in the mind of your prospects:

  • Send an e-mail communicating something that helps solve a prospect’s business “problem” to pique their interest — a legislative update, wellness or risk tip, or industry newsletter will offer immediate value.
  • Make sure your firm’s brand appears on all documents and information being sent to your clients and prospects.
  • Regularly communicate using your brokerage branded materials so you are providing current and timely information. Set up a regular e-mail campaign to contact clients with relevant, timely and consistent information.
  • Follow-up with calls to clients and prospects to make sure they are engaged and benefiting from the information.

Building your brand value will take time and consistency, but the payoff is creating long-term clients that will grow your brokerage bottom line.

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